【カスタマーエンゲージメントマネージャー/DBS】SAPブランドで企業の課題解決
仕事内容
- 東京都
- 700万~1500万
仕事内容
■COMPANY DESCRIPTION:
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
■PURPOSES AND OBJECTIVES:
・As a representative of SAP Service & Support, you will be mainly responsible for SAP Large Enterprise customers and provide value of SAP Service & Support offerings.
・Ensure customers understand the value of SAP Service & Support offerings.
・Ensure your customers stay on SAP Service & Support with high satisfaction.
・Ensure you understand customer’s top issues/challenges and position right SAP Service & Support engagement plan.
・Maintain good relationship with customer’s C-level and senior management level as a trusted advisor.
■EXPECTATIONS AND TASKS:
・Strong customer-focus minded and customer management competency
・Analyze customer situation and develop an engagement strategy
・Identify customers’ pain for both of visible/invisible cases
・Can promote SAP new services in both on-premise and cloud solution.
・Highly sophisticated communication for engaging and maintaining the relationship with customer C-level and senior management level.
・Self-starter and strong sense of ownership and openness to new challenges and changes
■WORK EXPERIENCE:
(Any one of those is applicable)
・Experience of Solution Service business as sales or pre-sales over 5 years
・Experience of implementing an ERP package as a project lead or Project manager.
・Experience of cloud service delivery
・Experience of delivering support and service in the IT industry with ITIL or ALM
・Experience working in a leading or management role of a customer support organization in the IT industry
求める人材
必須条件 | ■EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES: ・Presentation/communication/negotiating skills ・Seniority/diplomatic character ・Program&Project Management ・Highly trained and experienced account management skill ・General knowledge about ERP systems (ERP applications, OS, DB, others) desirable ・Business English ・Native or fluent Japanese |
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最終学歴 | 大学卒以上 |
社員インタビュー
この仕事のやりがいや楽しさを教えてください
わたしたちが提供したSAPのソリューションによって、顧客が成長・発展したときには大きな達成感とやりがいを感じられます。顧客企業が新たなイノベーションを生み出すことは、社会全体への発展にもつながります。SAPの世の中への影響力を実感したときには、企業の一員であることを誇らしく思えるでしょう。
募集要項
職種 |
カスタマーエンゲージメントマネージャー/DBS 【法人営業 】 |
---|---|
雇用形態 |
正社員
|
勤務地・最寄駅・アクセス |
【勤務地】 |
勤務時間 |
|
想定年収(給与詳細) |
700万~1500万円 |
待遇・福利厚生 |
年俸改定年1回(3月) |
休日・休暇 |
完全週休2日制(土・日) |
採用予定人数 | 若干名 |
選考プロセス |
本求人の選考は、キャリコネ転職が代行しております。 |